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FREQUENTLY ASKED QUESTIONS (FAQ)

1. What are the procedures for issuance of Nigerian Passport?

Visit http://www.nigeriahc.org.uk/passport-requirements, OR Video demonstration on: http://www.nigeriahc.org.uk/uploads/news/E-passport%20Application%20Video.mp4;


2. Can I apply for self and family members at the same time?

Yes, you can apply and pay, using a UK debit/Credit card for a maximum of 5 of your family at the same time, and they must all bear the same surname;


3. How do I make payment for a family of more than 5 persons?

You must either go to OIS Services Limited, 56 - 57 Street EC4Y 1JU OR registar your payment card with Innovate. Visit www.innovate1services.com;


4. What are the most common mistakes made during payment?

i) Postcode gap. The PostCode must not have space in between. E.g. WC2N 5BX MUST be typed WC2N5BX.

ii) The names printed on the form MUST match the names printed on the payment card.

iii) When typing your full name on the payment page, do not press the space bar after typing the last letter. E.g. If name on payment card is Maxwell Brown, Do not press the space bar after typing letter 'n' which is the last letter of the surname;


5. I a Nigerian, just got married and need to change my surname to my husbands. Do I have to fill the online form with my husband's surname?

Yes. The name on your form is the name that will appear on your passport. However, note that change of name is strictly for women;


6. Do you have provision for a frequent traveller?

Yes, frequent travellers can apply for 64-page passport booklet;


7. What is the validity of the Nigerian Passport?

5 years;


8. Can I endorse my child on my passport?

No, children can no longer be endorsed on passports, they must apply for their own;


9. My passport is with the Home Office. Can I apply for a new one?

If the passport is still valid, you cannot. If it has expired, you can apply as a Lost passport applicant;


10. I am applying for my first Nigerian Passport, Is consent letter from my parents compulsory?

No, if the applicant is an adult. Yes, If the applicant is a minor(under 18 years);


11. I am a single parent, and it is impossible to get both consent and Passport Data page of my spouse for my child, what can I do?

If you are a single parent, and the birth certificate of the child shows that status, you can apply with your own documents. If not, you must submit proof of custody from court;


12. Is it compulsory I bring my baby to the High Commission for his/her passport?

Yes, because no passport is processed by proxy;


13. I am unable to be physically present at the High Commission, because I am an applicant with special needs, is there any way you can help?

In exceptional circumstances, the High Commissioner may consider an approval of a mobile biometric enrolment, but in that case, applicant must apply to High Commission, attaching doctor's recommendation. Please forward your application to: The Immigration Attache', Nigeria High Commission, 9 Northumberland Avenue, London.WC2N 5BX. You may also send an email to immigrationdesk@nigeriahc.org.uk;


14. Can I pay for FAST TRACK?

No. Collection of passport is 7 working days after the biometric enrolment;


15. I am a foreigner married to a Nigerian, can I therefore apply for a Nigerian passport?

A: No. Eligibility to have Nigerian passport is by citizenship;


16. I am having difficulty to pay for my passport on-line. What can I do?

You are advised to contact OIS Services Limited, 56-57 Fleet Street, EC4Y 1JU, Tel: 020 7832 0001, 9am - 5pm;


17. Do I need 2 passport photograph?

No. Only If you are applying for Replacement of Lost or Misplaced Passport;


18. I have applied for my passport and obtained an interview date from Nigerian Immigration Service Website, Is that all I need?

No. You still need to book an appointment with Nigeria High Commission before coming. To book your appointment, visit, http://nhc.3tb.co/index.php ;


19. Do you have a list of Lost and Found Nigerian Passports?

Yes. Visit: www.nigeriahc.org.uk/uploads/news/lostandfoundpassport.pdf;


20. Q: Do you have facility for applicant with disability?

Yes, we offer assistance, but you need to inform us before coming. Please call 0207 839 1244 OR send email to immigrationdesk@nigeriahc.org.uk;


21. I lost my Nigerian passport while visiting the United Kingdom, and I need to go back to Nigeria. What can I do?

A: Please apply for Emergency Travel Certificate. For requirements, visit: http://www.nigeriahc.org.uk/fees-processing-online;


22. What is the validity of Emergency Travel Certificate?

30 days from the date of issue;


23. Is the Emergency Travel Certificate valid to take me to another country?

No. It is only valid for one way journey to Nigeria;





FOR ANY OTHER INQUIRY, PLEASE SEND EMAIL TO: immigrationdesk@nigeriahc.org.uk

How to send a complaint?

  1. Passport and Visa matters:

  2. Customer Services:

  3. General:

  4. Suggestion Boxes in the Visa and Reception Halls and the Library.



  5. THANK YOU

PASSPORT PROCESSING APPOINTMENT WITH THE NIGERIA HIGH COMMISSION LONDON IS NOW COMPULSORY


  • THE HIGH COMMISSION IS CLOSED ON MAY 28 AND 29 FOR ENGLAND SPRING HOLIDAY, AND NIGERIA DEMOCRACY DAY HOLIDAY RESPECTIVELY
    Click here for details

  • VERY IMPORTANT NOTICE FOR ALL PASSPORT APPLICANTS

         AS WE PREVIOUSLY ANNOUNCED ON THIS WEBSITE AND OTHER SOCIAL MEDIA PLATFORMS, PASSPORT PROCESSING BOOKING DATE MUST BE SECURED BEFORE MAKING YOUR WAY TO THE NIGERIA HIGH COMMISSION TO PROCESS YOUR PASSPORT.

         WITH IMMEDIATE EFFECT, THE OLD PASSPORT BOOKING APPOINTMENT WITH SLOT NUMBER WILL NO LONGER BE ACCEPTED, AND IT IS NOW REPLACED WITH "PASSPORT APPOINTMENT BOOKING" WITH ALLOCATED DATE AND TIME FOR YOUR APPOINTMENT. THIS TIME MUST BE STRICTLY RESPECTED.


         THE PASSPORT PROCESSING BOOKING DATE CAN BE OBTAINED ONLY FROM THE NIGERIA HIGH COMMISSION WEBSITE (NOT FROM THE NIGERIA IMMIGRATION SERVICE WEBSITE), AND TAKE NOTE THAT THIS APPOINTMENT DATE IS COMPLETELY DIFFERENT FROM THE "INTERVIEW DATE" - PRINTED ON THE PASSPORT PAYMENT SLIP AFTER MAKING PAYMENT ON THE NIGERIA IMMIGRATION SERVICE WEBSITE.   THE DATE ON PASSPORT PAYMENT SLIP, AS THE NAME IMPLIES, IS AN INTERVIEW DATE AND NOT PASSPORT PROCESSING APPOINTMENT DATE WITH THE NIGERIA HIGH COMMISSION IN LONDON.

    TAKE NOTE OF THE FOLLOWING

    1.      APPLICANTS WITHOUT A PRINTED COPY OF PASSPORT PROCESSING BOOKING DATE(OBTAINABLE ONLY FROM NIGERIA HIGH COMMISSION WEBSITE) WILL NOT BE ALLOWED ENTRY INTO THE HIGH COMMISSION;

    2.  ALL PASSPORT BOOKING APPOINTMENTS WILL BE VERIFIED ON OUR APPOINTMENT BOOKING SYSTEM;

    3. ONLY THE APPLICANT NAMES THAT APPEAR ON OUR APPOINTMENT BOOKING SYSTEM CAN BE PROCESSED;

    4.  APPLICANTS WITH FAKE APPOINTMENT BOOKING WILL BE SANCTIONED;

    5.  THE OLD APPOINTMENT BOOKING WITH SLOT NUMBER WILL NOT BE ACCEPTED;

    6.  MISSED APPOINTMENT MUST BE REBOOKED. HOWEVER, IF YOUR INTERVIEW DATE IS GONE, BUT NOT FOR MORE THAN 6 MONTHS, YOU CAN STILL MAKE A PASSPORT APPOINTMENT BOOKING. SIMPLY INPUT A FUTURE DATE AS INTERVIEW DATE. FOR EXAMPLE: IF TODAY IS MARCH 5, 2018 BUT YOUR INTERVIEW DATE IS ALREADY GONE, FOR EXAMPLE FEBRUARY 20,2018, SIMPLY INPUT ANY FUTURE DATE AS YOUR INTERVIEW DATE, E.G. MARCH 15, 2018.


    USEFUL LINKS ON HOW TO BOOK YOUR PASSPORT PROCESSING APPOINTMENT

    - Click here for more information on how to book your appointment online from the Nigeria High Commission website

    - Click here to secure PASSPORT PROCESSING APPOINTMENT DATE ON myVisit PLATFORM OF NIGERIA HIGH COMMISSION

    *Note that appointment can be booked not only from computer desktops, but also from your mobile phones, iPads or Tablets. Simply download and install "MyVisit" app from Apple Store (For iPhones and iPads), and Google Play Store (For Android mobile phones, and tablets).


    HOW TO CHECK IF YOUR PASSPORT IS READY FOR COLLECTION

    - Click here to check if your passport is ready for collection

    RESUMPTION OF POSTAL SERVICES

         WITH EFFECT FROM MONDAY MARCH 5, 2018, APPLICANTS LIVING OUTSIDE LONDON CAN REQUEST TO HAVE THEIR REISSUED PASSPORT DELIVERED TO THEM BY SPECIAL DELIVERY POSTAL SERVICES. INTERESTED APPLICANTS, MUST SUBMIT A SPECIAL DELIVERY SELF-ADDRESSED ENVELOPE TO IMMIGRATION SECTION, IMMEDIATELY AFTER THE BIOMETRIC CAPTURE.


    Immigration Section
    Nigeria High Commission
    London.