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FREQUENTLY ASKED QUESTIONS (FAQ)

1. What are the procedures for issuance of Nigerian Passport?

Visit http://www.nigeriahc.org.uk/passport-requirements, OR Video demonstration on: http://www.nigeriahc.org.uk/uploads/news/E-passport%20Application%20Video.mp4;


2. Can I apply for self and family members at the same time?

Yes, you can apply and pay, using a UK debit/Credit card for a maximum of 5 of your family at the same time, and they must all bear the same surname;


3. How do I make payment for a family of more than 5 persons?

You must either go to OIS Services Limited, 56 - 57 Street EC4Y 1JU OR registar your payment card with Innovate. Visit www.innovate1services.com;


4. What are the most common mistakes made during payment?

i) Postcode gap. The PostCode must not have space in between. E.g. WC2N 5BX MUST be typed WC2N5BX.

ii) The names printed on the form MUST match the names printed on the payment card.

iii) When typing your full name on the payment page, do not press the space bar after typing the last letter. E.g. If name on payment card is Maxwell Brown, Do not press the space bar after typing letter 'n' which is the last letter of the surname;


5. I a Nigerian, just got married and need to change my surname to my husbands. Do I have to fill the online form with my husband's surname?

Yes. The name on your form is the name that will appear on your passport. However, note that change of name is strictly for women;


6. Do you have provision for a frequent traveller?

Yes, frequent travellers can apply for 64-page passport booklet;


7. What is the validity of the Nigerian Passport?

5 years;


8. Can I endorse my child on my passport?

No, children can no longer be endorsed on passports, they must apply for their own;


9. My passport is with the Home Office. Can I apply for a new one?

If the passport is still valid, you cannot. If it has expired, you can apply as a Lost passport applicant;


10. I am applying for my first Nigerian Passport, Is consent letter from my parents compulsory?

No, if the applicant is an adult. Yes, If the applicant is a minor(under 18 years);


11. I am a single parent, and it is impossible to get both consent and Passport Data page of my spouse for my child, what can I do?

If you are a single parent, and the birth certificate of the child shows that status, you can apply with your own documents. If not, you must submit proof of custody from court;


12. Is it compulsory I bring my baby to the High Commission for his/her passport?

Yes, because no passport is processed by proxy;


13. I am unable to be physically present at the High Commission, because I am an applicant with special needs, is there any way you can help?

In exceptional circumstances, the High Commissioner may consider an approval of a mobile biometric enrolment, but in that case, applicant must apply to High Commission, attaching doctor's recommendation. Please forward your application to: The Immigration Attache', Nigeria High Commission, 9 Northumberland Avenue, London.WC2N 5BX. You may also send an email to immigrationdesk@nigeriahc.org.uk;


14. Can I pay for FAST TRACK?

YES. As long it is your Normal Interview Date on your payment receipt. Collection of passport is 14 working days after the biometric enrolment;


15. I am a foreigner married to a Nigerian, can I therefore apply for a Nigerian passport?

A: No. Eligibility to have Nigerian passport is by citizenship;


16. I am having difficulty to pay for my passport on-line. What can I do?

You are advised to contact OIS Services Limited, 56-57 Fleet Street, EC4Y 1JU, Tel: 020 7832 0001, 9am - 5pm;


17. Do I need 2 passport photograph?

No. Only If you are applying for Replacement of Lost or Misplaced Passport;


18. I have applied for my passport and obtained an interview date from Nigerian Immigration Service Website, Is that all I need?

No. You will still have to come for your biometric capturing on the Interview Date on your Payment receipt


19. Do you have a list of Lost and Found Nigerian Passports?

Yes. Visit: www.nigeriahc.org.uk/uploads/news/lostandfoundpassport.pdf;


20. Q: Do you have facility for applicant with disability?

Yes, we offer assistance, but you need to inform us before coming. Please call 0207 839 1244 OR send email to immigrationdesk@nigeriahc.org.uk;


21. I lost my Nigerian passport while visiting the United Kingdom, and I need to go back to Nigeria. What can I do?

A: Please apply for Emergency Travel Certificate. For requirements, visit: http://www.nigeriahc.org.uk/fees-processing-online;


22. What is the validity of Emergency Travel Certificate?

30 days from the date of issue;


23. Is the Emergency Travel Certificate valid to take me to another country?

No. It is only valid for one way journey to Nigeria;





FOR ANY OTHER INQUIRY, PLEASE SEND EMAIL TO: immigrationdesk@nigeriahc.org.uk

How to send a complaint?

  1. Passport and Visa matters:

  2. Customer Services:

  3. General:

  4. Suggestion Boxes in the Visa and Reception Halls and the Library.



  5. THANK YOU

GUIDELINES FOR DEPARTURE FROM UK AND ARRIVAL IN NIGERIA WITH NEW PROCEDURES FOR BIOMETRIC CAPTURING IN UK

NOTICE ON CLOSURE OF AIR PEACE EVACUATION FLIGHT SCHEDULED FOR 08TH AUGUST, 2020

   Further to the notice of 25th July, 2020, the High Commissionwishes to inform that the evacuation flight scheduled for 8th August, 2020 is now fully booked and seats are no longer available.Read more...

NOTICE FOR THE NEXT EVACUATION FLIGHT SCHEDULED ON 08TH AUGUST, 2020

   The High commission wishes to inform all prospective evacuees that arrangements have been concluded with Air Peace Airlines for the next batch of evacuation flights for stranded Nigerians in the United Kingdom to Abuja and Lagos. The two flights are scheduled to depart Gatwick Airport, London on 8th August, 2020 at 11.00 am. Read more...

NEW PROCEDURE FOR DEALING WITH BACKLOG OF PASSPORT PROCESSING

   The Nigeria High Commission wishes to inform that due to the lockdown occasioned by the COVID-19 pandemic, the Nigeria High Commission has put in place new procedures to deal with issues arising from backlog of appointments for biometric capturing and collection of Nigerian passports. Click here for details

   All applicants are urged not to use the App (myVisit) for their appointment as its no longer valid for appointment booking.

PRESIDENTIAL TASKFORCE ON COVID-19 REVISED QUARANTINE PROTOCOL

   The Nigeria High Commission wishes to bring to the attention of the general public that the Presidential Task Force (PTF) on COVID-19 has issued the following REVISED QUARANTINE PROTOCOL for persons arriving Nigeria from abroad (including returnees/stranded Nigerians).

PRE-DEPARTURE/ ON BOARD
A. Passengers arriving /returning to Nigeria must have tested NEGATIVE for COVID-19 (pre-boarding PCR test in country of departure). PCR test MUST be within 2 weeks before departure and preferably no less than 5 days pre-boarding. Read More...