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FREQUENTLY ASKED QUESTIONS (FAQ)

1. What are the procedures for issuance of Nigerian Passport?

Visit http://www.nigeriahc.org.uk/passport-requirements, OR Video demonstration on: http://www.nigeriahc.org.uk/uploads/news/E-passport%20Application%20Video.mp4;


2. Can I apply for self and family members at the same time?

Yes, you can apply and pay, using a UK debit/Credit card for a maximum of 5 of your family at the same time, and they must all bear the same surname;


3. How do I make payment for a family of more than 5 persons?

You must either go to OIS Services Limited, 56 - 57 Street EC4Y 1JU OR registar your payment card with Innovate. Visit www.innovate1services.com;


4. What are the most common mistakes made during payment?

i) Postcode gap. The PostCode must not have space in between. E.g. WC2N 5BX MUST be typed WC2N5BX.

ii) The names printed on the form MUST match the names printed on the payment card.

iii) When typing your full name on the payment page, do not press the space bar after typing the last letter. E.g. If name on payment card is Maxwell Brown, Do not press the space bar after typing letter 'n' which is the last letter of the surname;


5. I a Nigerian, just got married and need to change my surname to my husbands. Do I have to fill the online form with my husband's surname?

Yes. The name on your form is the name that will appear on your passport. However, note that change of name is strictly for women;


6. Do you have provision for a frequent traveller?

Yes, frequent travellers can apply for 64-page passport booklet;


7. What is the validity of the Nigerian Passport?

5 years;


8. Can I endorse my child on my passport?

No, children can no longer be endorsed on passports, they must apply for their own;


9. My passport is with the Home Office. Can I apply for a new one?

If the passport is still valid, you cannot. If it has expired, you can apply as a Lost passport applicant;


10. I am applying for my first Nigerian Passport, Is consent letter from my parents compulsory?

No, if the applicant is an adult. Yes, If the applicant is a minor(under 18 years);


11. I am a single parent, and it is impossible to get both consent and Passport Data page of my spouse for my child, what can I do?

If you are a single parent, and the birth certificate of the child shows that status, you can apply with your own documents. If not, you must submit proof of custody from court;


12. Is it compulsory I bring my baby to the High Commission for his/her passport?

Yes, because no passport is processed by proxy;


13. I am unable to be physically present at the High Commission, because I am an applicant with special needs, is there any way you can help?

In exceptional circumstances, the High Commissioner may consider an approval of a mobile biometric enrolment, but in that case, applicant must apply to High Commission, attaching doctor's recommendation. Please forward your application to: The Immigration Attache', Nigeria High Commission, 9 Northumberland Avenue, London.WC2N 5BX. You may also send an email to immigrationdesk@nigeriahc.org.uk;


14. Can I pay for FAST TRACK?

YES. As long it is your Normal Interview Date on your payment receipt. Collection of passport is 14 working days after the biometric enrolment;


15. I am a foreigner married to a Nigerian, can I therefore apply for a Nigerian passport?

A: No. Eligibility to have Nigerian passport is by citizenship;


16. I am having difficulty to pay for my passport on-line. What can I do?

You are advised to contact OIS Services Limited, 56-57 Fleet Street, EC4Y 1JU, Tel: 020 7832 0001, 9am - 5pm;


17. Do I need 2 passport photograph?

No. Only If you are applying for Replacement of Lost or Misplaced Passport;


18. I have applied for my passport and obtained an interview date from Nigerian Immigration Service Website, Is that all I need?

No. You will still have to come for your biometric capturing on the Interview Date on your Payment receipt


19. Do you have a list of Lost and Found Nigerian Passports?

Yes. Visit: www.nigeriahc.org.uk/uploads/news/lostandfoundpassport.pdf;


20. Q: Do you have facility for applicant with disability?

Yes, we offer assistance, but you need to inform us before coming. Please call 0207 839 1244 OR send email to immigrationdesk@nigeriahc.org.uk;


21. I lost my Nigerian passport while visiting the United Kingdom, and I need to go back to Nigeria. What can I do?

A: Please apply for Emergency Travel Certificate. For requirements, visit: http://www.nigeriahc.org.uk/fees-processing-online;


22. What is the validity of Emergency Travel Certificate?

30 days from the date of issue;


23. Is the Emergency Travel Certificate valid to take me to another country?

No. It is only valid for one way journey to Nigeria;





FOR ANY OTHER INQUIRY, PLEASE SEND EMAIL TO: immigrationdesk@nigeriahc.org.uk

How to send a complaint?

  1. Passport and Visa matters:

  2. Customer Services:

  3. General:

  4. Suggestion Boxes in the Visa and Reception Halls and the Library.



  5. THANK YOU

UPDATE ON PASSPORT APPLICATION,COLLECTION, AND FAST TRACK

URGENT NOTICE

We regret to inform all passport applicants who are willing to process the FAST Track application that the service is now suspended until further notice due to Technical Issues. The High Commission implores the applicants, should come on their actual interview date. In the meantime, applicants can check for further updates by the end of the week.

    However, High Commission has transited to the use of Point of Sale (POS) in making payments for all services rendered by the High Commission. Henceforth, payments can be made using debit cards for all transactions such as loss of Passport, Fast Track and Emergency Travel Certificates (ETC).

    In view of the foregoing, the High Commission would no longer accept postal order for all services rendered by Immigration Section.

     Also having observed that a major delay in issuance of passport of applicants is caused significantly by the wrong filling of online form by some applicants, we implore applicants to ensure that they fill the online form correctly, maintaining the same order in the arrangement of names – surname, first name and middle names in their current passports.

     In addition, with a view to ease the difficulties being encountered by Nigerians during the process of renewing their passports, especially for applicants coming from outside London, the High Commission wishes to inform that applicants are at liberty to leave behind a pre-paid special delivery self-addressed envelope to enable the Mission mail back their passport.

    For applicants with urgent need to travel before their collection date, such applicants could apply for an Emergency Travel Certificate (ETC) or use the fast-track passport service available if they so desire. The High Commission wishes to assure all of its commitment to ensuring effective service delivery, and at the same time to seek the understanding and cooperation of applicants for passports.

    Applicants are also constantly reminded to use this official facility and desist from using a third party or touts to request for passport on their behalf. However, all applicants should allow ample time to process their passport whereby passport can be renewed/reissued six(6) month before it expires. Consequently, all applicants are urged not to use the App (myVisit) for their appointment as its no longer valid for appointment booking. Applicants are also advised to come strictly on the interview date printed on passport payment slip.

Thank you.


Immigration Section
Nigeria High Commission
London